How can I contact the buyer?
The buyer's contact information is provided in the order notification that was originally emailed to you as well as next to each item in Your Orders & Offers.

Are buyers allowed to cancel an order?
Yes. A buyer can cancel an order anytime before the seller has accepted the order. For more information, please refer to How To Sell.

I've tried contacting the buyer but they don't respond; what can I do?
If you have tried to contact the buyer and a reasonable amount of time has passed without the buyer responding then feel free to send an email to support@yessy.com. Please provide a description of why you are trying to contact the buyer so that Yessy can assist in resolving the situation.

What happens if the buyer issues a chargeback?
Please refer to Chargebacks/Reversals.

When can a buyer rightfully request a refund?
Please refer to Refunds.

What should I do if I suspect fraud?
If you suspect fraud, the first step you should take is to contact the buyer to try to resolve the situation. If after a reasonable amount of time you are unable to resolve the situation, please refer below to the question 'What if I can't resolve an issue with the buyer?'

What if I can't resolve an issue with the buyer?
If after a reasonable amount of time you are unable to resolve an important issue with the buyer, please feel free to contact Yessy at support@yessy.com to receive assistance in resolving the situation. Please provide sufficient information regarding the problem along with any dialogue you've had with the buyer.