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Problems with Seller

What happens if the seller doesn't respond to my order?
If 30 days passes without the seller responding to your order then the order is automatically cancelled. You can also cancel your order at anytime.

I paid for my order but the seller never shipped the order; what now?
Your payment is safe. Yessy does not release your funds to the seller until you receive the order and click your "Item Received" button. If a week or more passes after you have paid and your order has not yet shipped, please try contacting the seller to find out the status of your order.

How can I contact the seller?
The seller's email address is provided in the receipt that was originally emailed to you. Next to each item on your receipt is the email address for the seller responsible for shipping that item. Also, if needed, you can try visiting the seller's site on Yessy to see if they have listed alternate contact information, such as a phone number.

Can you give me the seller's contact information?
If you have lost your original receipt and no longer have the seller's contact information, Yessy can provide you with the email address for a seller. Feel free to send your request to support@yessy.com and provide Yessy with as much information about your order as possible; such as your full name, billing address, shipping address, the order number, which item was purchased, and approximate time and date when the order was placed, and any other information that may help Yessy find your order.

I've tried contacting the seller but they don't respond; what can I do?
If you have tried in good faith to contact the seller and a reasonable amount of time has passed without the seller responding then feel free to send an email to support@yessy.com. Please provide a description of why you are trying to contact the seller so that Yessy can assist in resolving the situation.

What should I do if I don't receive my order?
Please contact the seller to find out the status of your order. If after a reasonable amount of time you are unable to resolve the issue with the seller, feel free to contact Yessy at support@yessy.com to receive assistance in resolving the situation.

What do I do if the seller sent me the wrong item?
Please contact the seller to arrange for the item to be exchanged for the proper item. If after a reasonable amount of time you are unable to resolve the issue with the seller, feel free to contact Yessy at support@yessy.com to receive assistance in resolving the situation.

What should I do if my order arrived damaged?
Please contact the seller to arrange for the item to be replaced or refunded. Keep in mind that each seller has their own process for handling damaged goods. If after a reasonable amount of time you are unable to resolve the issue with the seller, feel free to contact Yessy at support@yessy.com to receive assistance in resolving the situation.

Can I get a refund?
Please refer to Refunds.

The seller refuses to give me a refund; what now?
If after a reasonable amount of time you are unable to resolve the issue with the seller, feel free to contact Yessy at support@yessy.com to receive assistance in resolving the situation. Please provide Yessy with sufficient information regarding your order, why you are requesting a refund, and any discussion you've had with the seller.

What should I do if I suspect fraud?
If you suspect fraud, the first step you should take is to contact the seller to try to resolve the situation. If after a reasonable amount of time you are unable to resolve the situation, please refer below to the question 'What if I can't resolve an issue with the seller?'

What if I can't resolve an issue with the seller?
If after a reasonable amount of time you are unable to resolve an important issue with the seller, please feel free to contact Yessy at support@yessy.com to receive assistance in resolving the situation. Please provide sufficient information regarding the problem along with any dialogue you've had with the seller.

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