How can I contact the buyer?
The buyer's contact information is provided in the order notification that was originally emailed to you as well as next to each item in Your Orders & Offers.

When can a buyer rightfully request a refund?
Please refer to Refunds.

What should I do if I suspect fraud?
If you suspect fraud, contact the buyer to try to resolve the situation. If needed, you can also make Yessy aware of the fraud by emailing support@yessy.com. Please provide sufficient information regarding the problem along with any dialogue you've had with the buyer