Can I get a refund?
If needed, you have 7 days after receiving an item to request a refund and arrange for the item to be returned. Reasons for requesting a refund including receiving a damaged item, receiving the wrong item, or the item was not as expected.
How do I get a refund?
After you have paid for an order and you need a refund, go to the order online and click the "request a refund" link. This will notify the seller and start the refund process. If you have received the item, it is recommended that you contact the seller immediately to arrange how and where to return the item and other details concerning your refund.
At what point can I request a refund?
You can request a refund as soon as you have paid for the order, up to 7 days after you have received the order.
How can I contact the seller?
The seller's email address is provided in the receipt that was originally emailed to you. Next to each item on your receipt is the email address for the seller responsible for shipping that item. Also, if needed, you can try visiting the seller's site on Yessy to see if they have listed alternate contact information, such as a phone number.
Am I also refunded my original shipping costs?
If the seller has not yet shipped item to you then your shipping costs should be refunded. If the seller has already shipped the item to you, then the seller has the choice whether to refund your original shipping costs. This is something you, as the buyer, might be able to arrange with the seller.
Do I send the item back to Yessy or do I send it to the seller?
You must return the item to the seller. The seller is responsible for originally shipping the item to you as well as handling the returns. Please contact the seller in order to get the seller's return address.
Do I need to send the item back to the seller to get a refund?
Yes. You must return the item to the seller in order for them to process a refund. Please be sure to provide the seller with the tracking number for your return shipment. The tracking number allows you and the seller to track the return shipment, as well as providing proof of shipment.
Do I need to get a tracking number for my return shipment?
Yes. Please be sure to provide the seller with the tracking number for your return shipment. The tracking number allows you and the seller to track the return shipment, as well as providing proof of shipment. Yessy may also request the tracking information in the case of a dispute or other such circumstances.
Am I reimbursed for the shipping costs when sending the item back to the seller?
The seller is not required to reimburse you for costs involved with shipping the item back for a refund. However, this is something you, as the buyer, might be able to arrange with the seller.
Am I issued a refund as soon as I contact the seller or does the seller have to receive the item back first?
It is up to the seller whether they will issue a refund immediately or wait until they receive the item back. In any case, the seller is encouraged to issue the refund as soon as possible.
What information should I include with the item I am returning?
Be sure to include enough information with the item you are returning so that, when the seller receives your item back, they will know who and where the item came from. A copy of the original receipt or simply the order number should be sufficient. Also, be sure to provide the seller with the tracking number for your return shipment. The tracking number allows you and the seller to track the return shipment, as well as providing proof of shipment.
How long does it take to get a refund?
When the seller processes the refund, your PayPal account is refunded immediately.
The seller refuses to give me a refund; what now?
Please refer to Problems with Seller.
As a seller, how do I give a refund?
As a seller, you can issue a refund by going to your Your Orders & Offers. Click the order you wish to refund. Then on the order page, on the right-hand side, there will be refund link if the order can be refunded. Click that refund link, complete the refund form that appears and the buyer will then be refunded.
As a seller, how can I reimburse the buyer for shipping the item back to me?
If you would like to reimburse the buyer for shipping an item back to you, you would use the PayPal website to send those additional funds to their PayPal account. Since shipping the item back to the seller is handled between the seller and the buyer and not by Yessy, you'll need to make your own arrangements should you decide to reimburse the buyer for shipping an item back to you.